Privacy notice
How GoFund collects, uses and protects your personal information under the Protection of Personal Information Act (POPIA).
What we collect
Your contact details; your identity number or passport number and date of birth; information about your business, income, debts and the funding you want; and the documents you or your appointed accountant upload.
Why we collect it
To assess which finance houses on our panel may consider your application, to submit your application to them with your consent, to let an accounting firm you appoint prepare documents for you, and to keep the records the law requires.
Who we share it with
- The finance houses on our panel that your application is submitted to, and our bond aggregator partner for home loans.
- An accounting firm, only if you appoint one, and only for the documents it was appointed to prepare.
- The accounting firm that referred you, if one did: your name, business name, the amount you applied for and your application's progress. Never your documents.
- Service providers that host our systems and send our emails, under contract.
We never sell your information. Finance houses process your information under their own privacy notices once they receive it, and may run credit checks with your consent.
Where it is stored
Our application and database, including uploaded documents, are hosted by Render in Frankfurt, Germany. Emails are sent through Resend from Ireland. Both countries are bound by the EU General Data Protection Regulation, which gives substantially similar protection to POPIA as section 72 requires, and both providers process your information only on our instructions, under contract. Information we submit to a finance house is held by that finance house in South Africa or wherever its own privacy notice says.
How long we keep it
We keep application records for five years after your application closes, as required for FICA record-keeping, unless you ask us to delete information we are not obliged to keep. Uploaded documents for applications that never went to a finance house are deleted automatically twelve months after the last activity on the application.
Your rights
You may ask to see, correct or delete your information, object to processing, or withdraw consent for future processing. You may complain to the Information Regulator (inforegulator.org.za).
Contact our Information Officer
Email hello@gofund.co.za.
Version 18 October 2026.